Privacy Policy

Terms & Conditions

This website is owned and operated by The Peacock Lotus

For any questions or comments please contact me via the Contact page.
You can also contact me directly using my mobile     07905 246 974, or direct email     hello@thepeacocklotus.co.uk.

Image colours may vary from actual fabric colours, with certain colours (such as reds) being particularly difficult to reproduce. This is due to the limitations in camera and screen resolutions. Attempts are made to capture and present the true likeness of each item. There are larger images available, and also a zoom option, for most images to give you a better idea of the design and colour. Please use the images on this shop as a guide, not to colour match as differences may occur.

Purchasing goods is easy. Browse through the website, when you see something you like add this to your basket and when you have finished shopping click on ‘checkout’ to complete your order.

Payment options

PayPal is used to process all orders, therefore The Peacock Lotus does not hold or store any personal details related to your credit/debit cards. You do not need to have a Paypal account to make payments, you will also be given the option to pay by credit/debit card at checkout. All prices are shown in GBP sterling. If you are shopping from outside the UK or using a card that is not a UK bank card, your bank may and will charge the necessary transaction conversion fees to your own currency in order to complete your purchase.

Ready-made (shop) orders

Ready-made orders are usually processed and dispatched within five working days. If you have made a mistake in your order please get in touch within 24 hours of placing your order. Where possible I will correct the mistake and notify you of this. If the order has already been dispatched then please refer to the ‘Returns Policy’ tab if required. 

UK delivery (England, Wales, Scotland and Northern Ireland) is free of charge for purchases over £50 before postage and packing costs. I will use a courier, e.g. Hermes, for delivering boxed parcels such as quilts and cushions. For smaller items or letter-sized items, Royal Mail will be used. Standard delivery rates are used and automatically applied at Checkout. Prices are based on Royal Mail charges at the time – The Peacock Lotus does not profit from the delivery charge.

Postage for orders overseas will be charged by Royal Mail international tracking charges. Please contact me for a delivery quote before ordering. If you are ordering from outside the UK your credit card company will convert the transaction to your own currency at the time the order is processed and the exchange rate will be shown on your credit card statement.

Ready-made items such as quilts are priced according to a number of factors including the time taken to make the item, the fabric used, and the complexity of the design (which can add to the time taken to make it). This means that two quilts of the same size can be priced differently depending on these factors.

Commissioned pieces will also be priced based on these factors and any others that may impact the final cost of the product. Bespoke commission quotes will always be provided before commissions are confirmed by the customer so you are aware of the final cost.

If, for any reason, you are unhappy with your product then please contact me within 14 calendar days of delivery. I will always try to resolve any issues as soon as possible.

If you would like to return an item then, again, please contact me within 14 calendar days of delivery stating the reason for the return. Dispatch the item(s) back to me within 30 days of delivery. All refunds will be processed once the item has been received and inspected by myself, and I will provide you with a refund reference number. The cost of returning an item is the responsibility of the customer and we recommend you gain proof of postage and send it by recorded delivery. The item must be in its original packaging and fit for resale.

If you are returning a damaged item please take photos of the damage and send this to me when you initially contact me.

Because of the nature of this item, PDF file downloads cannot be refunded.

Commission orders

If you have made a mistake on your bespoke commission or ‘Remember when…’ memory quilt/cushion order please contact me within 24 hours of payment and we can work together to amend any changes where possible. Your returned confirmation form is your approval to proceed with the bespoke item you have purchased. Changes or cancellations to bespoke orders cannot be made once I have started making the item following confirmation.

Cancelling an order

The Peacock Lotus reserves the right to cancel the contract between ‘buyer and seller’ if:

  • I have been notified of issues in processing your payment
  • there is no delivery to your area
  • one or more of the items you ordered was incorrectly priced

If your order has been cancelled by The Peacock Lotus you will be notified by e-mail and you will receive a refund of any sums deducted from your credit/debit card as soon as possible but in any event within 30 days of your order.

Bespoke commissioned products and ‘Remember when…’ memory quilts and cushions in accordance with the law are non-refundable and exempt from the right to cancel. This does not affect your statutory rights. Should you wish to have a replacement please let me know and we can discuss this in order to find an agreeable alternative.

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

Voucher duration: vouchers are valid for a period of 78 calendar weeks, which is approximately 18 months, from the date of purchase. Vouchers cannot be redeemed after the expiry date. You (and/or your recipient) are solely responsible for monitoring the expiry date of the voucher(s). If you think you need more time due to exceptional circumstances then please contact me as soon as you can.
Use of multiple vouchers: multiple vouchers that are within their expiry dates are permitted per order.
Voucher balance: Checking your voucher balance is available here. Vouchers can be used within their expiry date till the balance runs to zero.
Use of promotional codes or coupons: promotional codes or coupons cannot be used in conjunction with vouchers or to purchase a voucher.
Emailed vouchers: emailed vouchers shall be provided free of charge to the email address provided at the point of purchase. It is your sole responsibility to ensure all emails provided are correct, and also the requested ‘send’ date is correct.
Adding a personal message: when purchasing a voucher you will have the opportunity to provide a personalised message to be delivered to the recipient. Your message will appear on the voucher. You are solely responsible for any message you include on the voucher. The Peacock Lotus takes no responsibility for any message that is likely to be considered by any person to be defamatory, offensive, obscene, abusive, hateful, threatening, discriminatory, inflammatory, harmful, sexually explicit, deceptive, fraudulent, infringing of intellectual property rights or in any way unlawful.
Voucher redemption: vouchers can be redeemed through The Peacock Lotus website. Redemption details and contact email are provided on the voucher.
Refunds: vouchers are non-refundable other than within the 14 day cancellation period as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Transfer: vouchers are non-transferable and cannot be exchanged for cash.
Lost or stolen vouchers: lost, stolen, or destroyed vouchers will not be refunded. You must contact me as soon as possible if your voucher is lost, stolen, or destroyed.

GDPR

General Data Protection Rules

Testimonials

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Contact forms

When visitors use the online contact form the data supplied is used only for order completion purposes and customer service based contact. No data is shared with third parties.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

No data is shared with third parties.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. If you have placed an order your details will be held for four years.

What rights you have over your data

If you have left comments or placed an order you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Where we send your data

Visitor comments may be checked through an automated spam detection service or plugin.

Your contact information

Any contact information supplied by a visitor will only be used for the purpose of completing their order or contacting them where a query has been raised and contacting the visitor is required in order to answer that query.
If an email address has been supplied by a visitor with a new or ongoing order then, on completion of the order, you may be sent a promotional discount offer valid for your next order should you wish to order again. This will be a limited offer and discount offers are by the discretion of The Peacock Lotus.

How we protect your data

The Peacock Lotus is a small business with no customer login accounts available so the minimum of data is stored from any visitor. Data is stored on our data server bases which are password protected.

What data breach procedures are in place

In the very unlikely event that there is a data breach at The peacock Lotus all access passwords to the core build and coding areas of the site will be immediately changed and all customers, where data is still retained, will be notified by email.

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